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Updated by user Dec 20, 2018

Update: 12/20/2018 WCA has contacted me about fixing the driveway. Someone was suppose to be out the end of last week or the first of this week to fix the yard where the tuck ran over it.

That was a week ago, it is now the end of this week and no one has even shown up to do that. The last conversation (12/12/2018) as of last week was the vendor they had talked to to fix the driveway is not able to do the job. I offered to give the name and contact info of the company that has did my driveway but no one has answered me back and no contact from WCA since then.

Nothing has been fixed or repaired.This is what happened last time, they took responsibility, said they were going to fix it and then nothing ever happened. I am still hopeful that this is still going to get resolved.

Updated by user Nov 29, 2018

11/29/2018 I went and purchased cones to block the ends of my driveway do that WCA Waste Management trucks would not drive on it. Well today the driver used my front yard as his turn around and drive over the front end of my yard and grass and made deep ruts in the yard.

I am 1/10th of a mile from his last pickup so I am not sure why he continues to use my driveway and my yard for him to turn around in. I called again today. I asked to speak to a supervisor and was told that they did not have numbers for supervisors or any available to speak to me. Again I have asked for someone to call me.

No one has called me from the previous times I have call and complained. I have contacted the corporate office and as of now no one has contacted me back.

This company does not care about your personal property. All they care about is your money and they do not care what they have to destroy to do it.

Updated by user Nov 16, 2018

https://www.facebook.com/WCAWaste/

Original review posted by user Nov 15, 2018

If I could give a zero I would. I have been submitting a claim about how their trash trucks are destroying my driveway for some time now.

In fact I quit using them a month ago because they refused to do anything. Their trucks will drive across your yard and off the sides of your driveway. They have no regard for your property. I have asked and asked them to stop.

They keep saying they will submit a claim and someone will call me - no one does. They DO NOT care about customer service at all. Also I switched because they keep going up on their trash service - 1x week is not over $ 120 for 3 months - no recycle, just trash pickup once a week. I switched to Residential Recycling & Refuse of Texas which for the exact same service is only $96 (including taxes) for the same 3 months.

They also, claimed liability for the destruction to my property and told me they would fix it. They never fixed my driveway so they cannot be trusted on anything they say.

ALso I live 1/10th of mile from the last person they pick up for, there is NO reason for them to even come that much further down the road - much less use my driveway to turn around in. These people cannot be trusted on their word and they have NO regard for their customers or customer service

Reason of review: Destruction of property.

Monetary Loss: $2000.

Preferred solution: Repair property to back how it was originally and stop using my property as a driveway.

WCA Waste Corp Cons: Them destroying my property.

Location: Houston, Texas

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