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1.4 Based on 27 reviews
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  • Customers like
    • Getting my trash picked up 2
  • Customers don't like
    • Charging customers for pickups the do not complete 4
    • Customer service is terrible 3
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WCA was forced on us when they bought Town & Country. We never had a problem with T&C in the 13 years we have lived here. Now, there has been nothing but problems with WCA. First, they didn't convert any automatic payment data to the new company, so suddenly we started getting bills to pay them. Attempts to reach a human voice to straighten this out were futile. Nobody ever answered and nobody ever return calls. Then we got a letter in the... Read more

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I just started service with WCA. At first, I was told that my address was not in an area they picked up. After being given the run around for almost 2 weeks, they finally said that they do pick up in my area. I made my payment- they took my money, and picked up the trash the following day.. However, here it is 2 weeks later, and my Trash is not getting picked up. This is Ridiculous. I called Customer Service and they tell me that they will... Read more

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Told my bill was paid thru the end of july. They quit picking up.my trash 1st of August. When i called to my bill iwas told i was o ly paid thru end of June and made a partial payment for July. Ive always paid my bill in full. Didn't get any resolution from customer service.

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I have never in my 70 years dealt with a company that have such poor customer service. Actually you are a corporation which explains a lot of your issues. You bought out Town and Country Waste disposal, that was always on time even on holidays. Now you can not even pick up the trash on the appointment dayif at all. Thursday is my trash day and I have had to leave trash containers until Monday of the following week. You raised your rates and do... Read more

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It's been five weeks since the trash has been picked up. The bill is current. After numerous phone calls to the mayors office in Belton, mo Harrisonville mo city hall, the code enforcement officer in Belton. I did get the code enforcement officer to call me back and tell me that he and his captain will be sending emails to the vice president of the company. I have also taken it upon myself to contact out local news! Fox 4 news Kansas City just... Read more

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I have gone to another service. WCA has poor customer service, at best. Failure to pick up trash, failure to pick up trash on scheduled day, failure to pick up all trash. Customer service not helpful and seemed to give only excuses. Very disturbing to think customers would be treated in such a way.

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Since this company has changed hands I've had problem after problem...One being their unreliability, they had not picked up my trash numerous times when my bill had been paid. Two they have messed up my billing on more than several occasions in their favor of course I had to dig out my bank statements in order for them to credit my account. Three customer service is terrible, when you try to call them the phone rings like 20 times finally a... Read more

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Worthless Company. They recently bought out our local trash company, Town and Country and everything went downhill. In 2 months time we have been missed 5 or 6 times due to "truck mechanical failure" per WCA. Which is very odd since the last 5 years that we had our previous trash company, they had no issues with the same trucks. And to top it off, when I called to cancel my service with WCA today, the customer service tech informed me that I... Read more

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My husband started service with wca while we were living with my mother, we had the service about 3 months then we ended the service when we moved out. It has been nearly two months, several phone calls & requests put in to have the bin picked up, it is still sitting there by the street full of trash. Its unsightly to the neighbors & it makes my mothers home appear trashy. My mother has called, my husband has called, finally my mother got fed up... Read more

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I'm very disappointed in WCA. I was hoping they were like Town & Country. It seems like they only pick my trash up once a month instead of once a week..RIDICULOUS

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